betwala's Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is published on behalf of the betwala platform and applies to the website https://betwalalogin.cam and its associated services. When you use our website, register, or use any of our services, you are considered to have voluntarily accepted the terms of this Policy.

betwala places the highest importance on the privacy of users' personal information. We believe your rights over your data must be protected and managed transparently. This Policy complements our Terms and Conditions, and both documents should be read together.

This Policy applies to users residing in Bangladesh. The minimum age to use the service is 21 years.

Information We Collect

betwala collects various types of information in order to provide its services. This information comes mainly from two sources — what you provide directly, and what is collected automatically while you use the service.

1.1 Information You Provide Directly

Information you give us when registering and using the service:

• Full name and National ID or passport details (for identity verification)
• Mobile number and email address
• Date of birth (for age verification — registration is not accepted for those under 21)
• Details of the payment method used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer)
• Documents uploaded for account verification
• Information provided when contacting customer support

1.2 Information Collected Automatically

When you use our platform, the following information is logged automatically:

• IP address and device identifier
• Browser type, operating system, and device model
• Session duration, page visit sequence, and clickstream data
• Information obtained through cookies and similar tracking technologies
• Login time, bet amounts, and gaming activity logs

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes collect information from trusted third-party sources. In such cases, only the minimum necessary information is obtained.

Purpose of Using Information

betwala uses collected information only for the specific purposes described below. We do not collect any information unnecessarily, and we do not use it beyond the stated purposes.

2.1 Service Operation and Personalisation

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and transactions
• Providing and managing bonuses and promotional offers
• Tracking VIP programme progress
• Displaying games and content based on your preferences

2.2 Ensuring Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification — confirming users are 21 or older
• Detecting attempts to create multiple accounts
• Meeting applicable legal obligations

2.3 Customer Support and Communication

• Providing assistance via live chat and email
• Sending transaction-related notifications and confirmation messages
• Sending security alerts and important account-related messages

2.4 Platform Improvement

• Improving website functionality and user experience
• Identifying and resolving technical issues
• Planning new features and services

Information Sharing and Disclosure

betwala never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

3.1 Service Provider Partners

We use trusted third parties for payment processing, identity verification, technical support, and similar tasks. These partners may only process information to complete specific tasks and in accordance with our instructions — they may not use it independently.

3.2 Legal Obligations

Information may need to be disclosed to comply with a court order, a lawful request from an investigating authority, or the requirements of applicable law. In such cases, we provide only the minimum information that is strictly required.

3.3 Responsible Gaming Organisations

Relevant information may be shared with appropriate organisations in the interest of supporting potentially problem gamblers. Further details are provided in our Responsible Gaming Policy.

3.4 Business Transfers

In the event of a business change such as a merger, acquisition, or asset sale, user information may be transferred. We will notify users in advance in such situations.

Cookies and Tracking Technologies

The betwala website uses cookies and similar technologies. Cookies are small text files stored on your device that help remember session information.

4.1 Essential Cookies

These cookies are necessary for the platform's core functionality — maintaining login sessions, performing security checks, and saving your language preferences. The service does not work properly without them.

4.2 Analytical Cookies

These cookies help us understand which pages are visited most and where users encounter difficulties. We use this information to continually improve the website experience.

4.3 Cookie Controls

Most cookies can be disabled from your browser settings. However, please note that disabling essential cookies may prevent some services from working correctly.

Data Security Measures

betwala follows industry-standard technologies and processes to protect your personal information.

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transferred between the website and users is encrypted
• Encryption of stored data — sensitive information stored in databases is kept in encrypted form
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing

5.2 Organisational Security

• Access to personal information is restricted to authorised staff only
• Regular data protection training provided to staff
• Strict internal policies followed in data processing

5.3 Security Incident Response

If a security breach occurs, we will notify affected users as quickly as possible and take the necessary protective measures. However, there is no guarantee that data transmission over the internet is completely secure — so it is important to keep your account password confidential and to inform us if you notice any suspicious activity.

Data Retention Period

betwala retains your information only for as long as it is needed. The following factors are considered when determining retention periods:

• All information is retained while the account is active
• After an account is closed, certain information may be kept for a specified period to meet legal and regulatory obligations
• Financial transaction records are generally retained for a longer period as they may be required by law
• Information used for marketing communications will no longer be used once you withdraw your consent

Once the defined retention period ends, information is securely deleted or anonymised.

Your Rights and Choices

As a betwala user, you have a number of rights regarding your own information. We are committed to helping you exercise these rights.

7.1 Right to Access

You have the right to know what information we hold about you. A copy of the stored information will be provided upon request.

7.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. Some information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of profiling. Once you object, your information will no longer be used for that purpose.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request as quickly as possible. For general queries, our FAQ section may be helpful.

Protection of Minors

betwala's services are strictly for users aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory at registration. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you have concerns of this nature regarding a family member, please contact us.

Policy Changes and Contact

This Privacy Policy may be updated from time to time due to business changes, new technology, or legal requirements. We will post a notice on the website before any significant changes take effect.

Continuing to use the service after an updated policy is published will be considered acceptance of the new policy. We therefore recommend checking this page occasionally.

9.1 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our 24/7 support team:

• Live chat: start a chat directly from any page on the website
• Email: [email protected]

Our support is available in both Bengali and English. To learn more about us, visit our About Us page.